Terms & Conditions

1. Service Agreement & General Conditions

By submitting a drone, remote controller, battery, or related accessories to CHUA MICRO TECH, the customer authorizes diagnostics, repairs, calibration, firmware updates, and functional testing. CHUA MICRO TECH reserves the right to decline service for any unit.

2. Diagnostic Fees & Quotations

Free quotations are exclusively valid for online consultations. Once a drone is physically submitted, disassembled, and diagnosed, a cancellation fee ranging from RM50 to RM100 will be applicable if the customer opts not to proceed with the repair. Should unexpected internal damage be discovered that alters the original quotation, work will be paused pending customer approval.

3. Flight Safety Responsibility

• All drone units undergo rigorous bench-testing and standard calibration prior to collection or dispatch.
• The safe operation and pre-flight inspection of the drone remain the absolute responsibility of the pilot in command.
• CHUA MICRO TECH disclaims any liability for flyaways, crashes, collisions, or property damage occurring after the drone has been returned and verified as fully operational.

4. Battery Repairs

• Battery repair services carry inherent risks due to the volatile nature of lithium polymer (LiPo) technology.
• Customers explicitly acknowledge potential hazards, including overheating, battery swelling, reduced lifecycle, and sudden failure.
• Repaired batteries must be closely monitored during charging cycles and operated strictly in accordance with manufacturer safety guidelines.

5. Motherboard & Core Board Repair Specifics

• Drone motherboard (ESC/Core board) restorations demand complex micro-soldering procedures.
• Given the high power draw and environmental exposure drones endure, severely compromised boards carry a significant risk of becoming entirely unresponsive during repair attempts.
• CHUA MICRO TECH is not liable if a drone's core components degrade further or cannot be salvaged during the repair process.

6. Repair Warranty

• A 3-month (90 days) limited warranty covers replaced general components (e.g., drone chassis, motors, and standard accessories).
• A 1-month (30 days) limited warranty is provided specifically for drone motherboard repairs and battery repairs/replacements.
• This warranty strictly excludes future crash damage, water exposure, physical impacts, battery misuse, or pilot negligence.
• Firmware modifications, chassis tampering, or unauthorized third-party repairs will instantly void all warranty coverage.

7. Unclaimed Drones & Storage Fees

• Customers are provided a 30-day grace period for collection without incurring storage charges.
• Starting from day 31, a storage fee of RM10 per day will be billed daily until the equipment is collected.

8. Limitation of Liability

CHUA MICRO TECH shall not be held liable for any indirect, incidental, special, consequential, or financial losses arising from equipment failure, repair delays, missing data, or service downtime.

1. Shipping Responsibility

Customers utilizing postal or courier services to deliver devices to CHUA MICRO TECH bear full responsibility for transit costs, arrangement, and safe packaging.

2. Packaging Requirements

• Equipment must be securely packed using appropriate anti-static and impact-resistant cushioning.
• Fragile items must be prominently labeled before shipment.
• Purchasing comprehensive shipping insurance through the chosen courier is highly recommended.

3. Transit Liability

• CHUA MICRO TECH accepts no responsibility or liability for devices damaged, delayed, or lost while in transit to our facility.
• Any claims regarding shipping damages or missing parcels must be escalated directly to the respective courier company.

4. Return Shipping

• Return shipping and handling costs are the sole responsibility of the customer unless explicitly agreed otherwise in writing.
• Customers are advised to inspect returned parcels immediately upon receipt to verify structural integrity and report any transit damages to the courier.

1. Diagnostic Charges

• Diagnostic and checking fees are strictly non-refundable once the assessment process has commenced.
• These fees directly compensate for the technician's labor, device teardown time, and specialized testing procedures required to accurately diagnose the fault.

2. Deposits & Special Orders

• Deposits paid for the procurement of specialized hardware components are non-refundable once the order has been placed with our suppliers.
• Special-order components cannot be returned, canceled, or refunded under any circumstances.

3. Refund Eligibility

• Refunds may only be authorized in the event that a committed repair cannot be successfully completed by CHUA MICRO TECH.
• Refunds may be considered if requested replacement parts become permanently unavailable or discontinued.
• All approved refunds are subject to formal management review and standard banking processing times.

4. Non-Refundable Circumstances

• Refunds will not be issued for a change of mind following formal repair authorization.
• No refunds will be provided for successfully completed repair services.
• Issues stemming from customer misuse, negligence, or subsequent physical damage do not qualify for a refund.
• Software-related anomalies or operating system errors unrelated to the performed hardware repair are strictly non-refundable.

1. Information Collection

In the course of providing professional repair services, CHUA MICRO TECH collects essential customer information, including but not limited to:

• Full Name
• Contact Phone Number
• Email Address
• Physical/Billing Address
• Device Specifications and Passcodes (only when strictly necessary for diagnostic testing)
• Historical Repair Records

2. Purpose of Data Use

• Facilitating repair processing and effective service management.
• Validating warranty claims and maintaining accurate service history.
• Providing direct customer communication, official quotations, and repair status updates.
• Generating accurate invoices and maintaining proper accounting records.

3. Data Protection & Confidentiality

• CHUA MICRO TECH implements stringent organizational and technical measures to safeguard customer information against unauthorized access, disclosure, or data breaches.
• Access to personal records and device contents is restricted exclusively to authorized personnel actively handling the repair and administrative processes.

4. Third-Party Disclosure

• Customer information is strictly confidential. It is never sold, rented, or distributed to third parties for marketing or commercial purposes.
• Information disclosure will only occur if legally mandated by regulatory authorities or law enforcement agencies.

5. Data Retention

• Service and billing records are securely retained for accounting, legal compliance, and warranty validation purposes.
• Customers retain the right to request updates, modifications, or corrections to their personal information stored within our database.